Friday, March 17, 2006
My bad day got worse...
So... No official complaint came in after the bad lesson but one of the students did make a passing comment to the office manager. Luckily I had already discussed the lesson with my boss so it wasn't a huge shock for them to hear the comment. I had a meeting to figure out how to resolve the problem. The suggestion was that I teach them again while my boss listens in on the lesson. Sounded like a good idea to me, but I was wrong... The first half of the lesson was ok considering how nervous I was but the second half.... I don't know what happened in the 5 minute break but when I went back in the smiles had disappeared and I was faced with two unhappy looking students. I obviously became even more nervous and really start to rush my instructions. It wasn't as bad as the first muckup but the students were clearly not happy at the end.... I'll update the tale after the customer comment forms have come in on Saturday.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment